Demand Accountability from Brands: Stop Greenwashing Dirty Palm Oil!
Branded products can claim to be clean and green when sold on the shelf, but could they be hiding away something ugly in their supply chain? It's time to ensure brands are walking the talk.
A number of palm oil plantation company subsidiaries have conducted multiple violations in their business operations. Have brands honored their commitment to not source their palm oil from suppliers that violate ESG principles? Or are they turning a blind eye to their dirty supply chain when no one's watching?
TuK INDONESIA has reached out to a number of notable brands that have been indicated to supply their palm oil from the offending companies and asked them to conduct investigations on their own supply chains. We have compiled this timeline to monitor the responses of companies during this campaign.
Let's #CallOutGreenwashing
Timeline: How Have Brands Responded?
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Ferrero: Complaint Sent
TuK Indonesia emailed a complaint to Ferrero's Head of Sustainability, Mario Abreu, at [email protected]. An earlier attempt to [email protected] bounced, but this email was successfully sent and received.
July 1, 2026
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Unilever: Complaint Sent
TuK Indonesia sent a palm oil grievance complaint to Unilever's grievance email at [email protected]. The email bounced.
July 1, 2026
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Colgate-Palmolive: Complaint Sent
TuK Indonesia's complaint was sent to and received by Colgate-Palmolive's responsible sourcing and ethics teams at [email protected] and [email protected].
July 1, 2026
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FrieslandCampina: Complaint Submitted
TuK Indonesia submitted a complaint through FrieslandCampina's SpeakUp reporting portal (report #17865163).
July 6, 2026
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FrieslandCampina: Receipt Confirmed
SpeakUp confirmed that FrieslandCampina had received the complaint.
July 6, 2026
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General Mills: Complaint Sent
TuK Indonesia emailed a complaint to General Mills' Head of Sustainability at [email protected], which bounced, and also filed it via General Mills' EthicsPoint system (report key 636324473301).
July 6, 2026
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Colgate-Palmolive: First Reply Received
Colgate-Palmolive's ethics team responded to the complaint from [email protected].
July 7, 2026
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Colgate-Palmolive: Follow-up Reply
A further reply was received from Colgate-Palmolive representative [email protected].
July 8, 2026
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Hershey: Complaint Sent
TuK Indonesia's complaint was sent to and received by Hershey's Legal and Responsible Sourcing teams at [email protected] and [email protected].
July 14, 2026
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J&J: Complaint Filed via EthicsPoint
TuK Indonesia submitted a complaint against Johnson & Johnson through its EthicsPoint system (report key 206984300001).
July 20, 2026
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J&J: EthicsPoint Response Received
A response to the complaint was received via EthicsPoint.
July 21, 2026
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L’Oreal: Complaint Submitted
TuK Indonesia submitted a complaint via SpeakUp (ID rLeKYG) and emailed L'Oreal's Herve Mas and Jean-Pierre Coutauchaud at [email protected] and [email protected].
July 21, 2026
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Kellogg: Complaint Filed
TuK Indonesia filed a complaint via EthicsPoint (report key 686191633501) and emailed Kellogg's Alison Elzinga and Dave Cloete at [email protected] and [email protected].
July 21, 2026
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J&J: Complaint Reaches Executives
The complaint was sent to and received by J&J's Simon Perry, Julian Hooks, and Sonali Sharma at [email protected], [email protected], and [email protected].
July 21, 2026
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Kellogg: Auto-Reply Received
An automatic reply was received from Kellogg's [email protected].
July 22, 2026
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L’Oreal: Auto-Reply Received
An automatic reply revealed Herve Mas had retired and Jean-Pierre Coutauchaud was out of office until July 25.
July 22, 2026
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L’Oreal: Contacting the Successor
TuK Indonesia emailed Herve Mas' successor at L'Oreal to follow up.
July 23, 2026
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L’Oreal: Company Responds
L'Oreal replied to the complaint via its SpeakUp platform.
July 31, 2026
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Colgate-Palmolive: Company Responds
Colgate-Palmolive sent a further email update on the complaint.
August 5, 2026
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L’Oreal: TuK Confirms Receipt
TuK Indonesia replied via SpeakUp to confirm receipt of L'Oreal's response.
August 5, 2026
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General Mills: Company Replies
General Mills responded to the complaint by email, stating they have sourced sustainable palm oil sources since 2015, and will only report via their public grievance log. The issues in the complaint were not addressed.
August 7, 2026
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Nestle: Complaint Submitted
TuK Indonesia submitted a complaint through Nestle's SpeakUp platform (report key 48568345).
August 8, 2026
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J&J: Email from Kenvue
TuK Indonesia received an email response from a Kenvue representative regarding the case, saying Johnson & Johnson has provided them a summary of our complaint, and requested we send them the supporting documents.
August 12, 2026
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Ferrero: Still Awaiting Reply
As of mid-August, TuK Indonesia had not yet received any response from Ferrero.
August 13, 2026
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Hershey: No Response Yet
As of mid-August, Hershey had not responded to the complaint.
August 13, 2026
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Mars: Complaint Sent
TuK Indonesia emailed a complaint to Mars' Chief Compliance Officer at [email protected].
August 13, 2026
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Mars: Auto-Reply Received
An automatic reply was received from [email protected].
August 13, 2026
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Mondelez: Complaint Sent
TuK Indonesia emailed a complaint to Mondelez's compliance team at [email protected].
August 13, 2026
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PepsiCo: Complaint Sent
TuK Indonesia emailed a complaint to PepsiCo's Sustainable Agriculture team at [email protected].
August 13, 2026
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Nestle: No Response Yet
As of September 1st, no further response had been received.
August 18, 2026
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PepsiCo: No Reply Yet
As of mid-August, no reply had been received from PepsiCo.
August 18, 2026
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Mondelez: No Response Yet
As of mid-August, Mondelez had not responded to the complaint.
August 18, 2026
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Nestle: Reply Notification Received
TuK Indonesia received a notification of a reply posted on the SpeakUp platform.
August 20, 2026
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Unilever: Complaint Re-sent
TuK Indonesia re-sent the complaint to Unilever's updated grievance email at [email protected].
August 24, 2026
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Ferrero: Complaint Filed via Integrity Line
TuK Indonesia formally submitted the complaint through Ferrero's Integrity Line hotline (case ID 6AFT-A50B7721).
August 24, 2026
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Unilever: Second Email Bounced
The re-sent complaint email to [email protected] also bounced back undelivered. Unilever has effectively not received our complaint.
August 25, 2026
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Ferrero: Complaint Receipt Confirmed
Ferrero confirmed receipt of the complaint filed via its Integrity Line.
August 26, 2026
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Kellogg: TuK Requests Update
TuK Indonesia asked for an update on the complaint via EthicsPoint.
August 26, 2026
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L’Oreal: TuK Requests Update
TuK Indonesia sent a follow-up message via SpeakUp asking for an update.
August 26, 2026
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L’Oreal: No Reply Yet
As of late August, no reply had been received to the follow-up request.
August 26, 2026
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Kellogg: Response Received
Kellogg's Alison Elzinga, Director of Thriving People, responded to the complaint by email stating they are investigating these claims in accordance with their grievance policy, and will provide an update.
August 26, 2026
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Colgate-Palmolive: Update Received
Colgate-Palmolive provided a further email update on the case.
August 31, 2026
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Colgate-Palmolive: Earthworm Involved
A representative from Earthworm, a third-party sustainability partner, emailed from [email protected] regarding the case.
August 31, 2026
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Ferrero: No Response Yet
TuK Indonesia checked in and found no response from Ferrero as of early September.
September 1, 2026
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FrieslandCampina: No Update Yet
As of September 1st, there has been no further update on the case.
September 1, 2026
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Hershey: Still Awaiting Response
As of September 1st, Hershey has not yet responded.
September 1, 2026
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L’Oreal: Still No Response
As of September 1st, L'Oreal had not yet responded to the follow-up.
September 1, 2026
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Mars: Company Responds
Mars' Chief Compliance Officer's office sent a further email response, saying they are investigating the claims in accordance with their grievance policy and will provide an update as soon as they are able to.
September 1, 2026
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Mondelez: Still No Response
As of September 1st, no response has been received from Mondelez.
September 1, 2026
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PepsiCo: No Response Yet
As of September 1st, PepsiCo has not responded to the complaint.
September 1, 2026
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Colgate-Palmolive: Earthworm Follow-up
Another Earthworm representative, [email protected], followed up by email on the ongoing case.
September 4, 2026
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Reckitt Benckiser: Complaint Submitted
TuK Indonesia submitted a complaint against Reckitt Benckiser via its Convercent portal (access number 7b96140).
September 8, 2026
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P&G: Reply Received Same Day
Procter & Gamble responded the same day via EthicsPoint saying they have received the complaint.
September 8, 2026
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P&G: Complaint Filed
TuK Indonesia filed a complaint against Procter & Gamble via its EthicsPoint system (report key 867839914101).
September 8, 2026
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PepsiCo: Still No Response
As of September 8th, no response has been received from PepsiCo.
September 8, 2026
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Nestle: Still No Response
As of September 8th, Nestle has not provided any further response.
September 8, 2026
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Mondelez: No Response as of September 8
Mondelez remains unresponsive to the complaint as of September 8th.
September 8, 2026
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J&J: TuK Sends Reply
TuK Indonesia replied by email telling Kenvue we were not able to locate information about their palm oil mill lists (suppliers) from 2022-2026. We also provided them with the documents they requested in the previous email.
September 8, 2026
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L’Oreal: Case Update Received
L'Oreal confirmed via SpeakUp that the case is being processed.
September 8, 2026
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J&J: Kenvue’s Last Response
A further email response was received from Kenvue representative [email protected], although only informing they will be out of office (OOO) until September 9. No further responses were received.
September 8, 2026
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Hershey: No Response as of September 8
Hershey remains unresponsive to the complaint as of September 8th.
September 8, 2026
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General Mills: TuK Sends Reply
TuK Indonesia sent a follow-up email to General Mills, asking them to clarify the totality of our complaint. They have not responded.
September 8, 2026
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FrieslandCampina: Still No Update
As of September 8th, FrieslandCampina has not provided any further update.
September 8, 2026
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Colgate-Palmolive: Earthworm Responds Again
Earthworm representative [email protected] sent a further email update the same day.
September 8, 2026
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Colgate-Palmolive: TuK Sends Reply
TuK Indonesia replied to Colgate-Palmolive representative [email protected] to continue the correspondence.
September 8, 2026
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Ferrero: Still No Response
As of September 8th, Ferrero has not responded to the complaint.
September 8, 2026
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Reckitt Benckiser: Receipt Confirmed
Reckitt Benckiser confirmed that it had received the complaint.
September 9, 2026
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Ferrero: Did Not Find PT MAS Non-Compliant
Ferrero identified PT MAS within its supply chain, but stated it did not find any instances of ESG non-compliance related to our complaints, citing recently renewed ISPO and RSPO certifications. They will continue to monitor developments.
September 15, 2026
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Ferrero: Still No Response
As of September 8th, Ferrero has not responded to the complaint.
September 15, 2026
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Colgate-Palmolive: Update and Clarification on Earthworm
Representative [email protected] clarified Earthworm Foundation's position as a strategic partner, and said there were significant differences in perspectives on the complaint raised to Musim Mas. Additional information was requested regarding details in the complaint.
October 7, 2026
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L’Oreal: Updated on Musim Mas
After asking clarification from Musim Mas regarding PT Maju Aneka Sawit, L'Oreal said they received a response with supporting documentation. L’Oréal has not yet made a conclusion on the matter, and awaits further points from the complainant to be considered.
October 8, 2026
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P&G: Update Received on PT MAS
P&G confirmed that PT MAS is linked to their supply chain through Musim Mas and other suppliers. Based on their assessment, they stated they did not identify any specific non-compliance with P&G NDPE policy. It is still reviewing and will follow up on the other companies named in the complaint,...
October 15, 2026
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Reckitt Benckiser: Complaint Referred To Global Sustainability Team
Reckitt's said the complaint was found to relate to sustainability matters under Reckitt's Palm Oil Grievance Process, which falls outside the scope of their Speak Up Policy. Our complaint was referred to Reckitt's Global Sustainability Team, who will be giving further updates.
October 26, 2026
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Unilever: Mailing Issue Addressed and Complaint Received
Unilever stated they are aware of the complaint letter. They apologized that the email did not reach them due to technical issues. They are now reviewing and investigating the grievances in line with procedures and will give an update.
November 3, 2026
Supporting Documents
Official Complaint Letter
- FrieslandCampina Complaint Letter.pdf
- Colgate-Palmolive Complaint Letter.pdf
- Ferrero Complaint Letter.pdf
- General Mills Complaint Letter.pdf
- Hershey Complaint Letter.pdf
- Johnson&Johnson Complaint Letter.pdf
- Kellogg Complaint Letter.pdf
- L'Oreal Complaint Letter.pdf
- Mars Complaint Letter.pdf
- Mondelez Complaint Letter.pdf
- Nestle Complaint Letter.pdf
- PepsiCo Complaint Letter.pdf
- PepsiCo Complaint Letter.pdf
- Procter&Gamble Complaint Letter.pdf
- Reckitt Benckiser Complaint Letter.pdf
- Unilever Complaint Letter.pdf
Mill Lists
- FrieslandCampina_MillList_2020.pdf
- FrieslandCampina_MillList_2022.pdf
- FrieslandCampina_MillList_2023.pdf
- FrieslandCampina_MillList_2024.pdf
- FrieslandCampina_MillList_2025.pdf
- Colgate_MillList_2018.pdf
- Colgate_MillList_2019H2.pdf
- Colgate_MillList_2020H1.pdf
- Colgate_MillList_2020H2.pdf
- Colgate_MillList_Supplier_2021H1.pdf
- Colgate_MillList_Supplier_2023H2.pdf
- Colgate_MillList_Supplier_2024H2.pdf
- 2018 Ferrero suppliers.pdf
- 2020 Ferrero suppliers.pdf
- Ferrero_MillList_2024-2025.pdf
- H1 2021 Ferrero suppliers.pdf
- H1 2022 Ferrero suppliers.pdf
- H1 2023 Ferrero suppliers.pdf
- H1 2024 Ferrero suppliers.pdf
- H2 2023 Ferrero suppliers.pdf
- GMI_H1_2023_Mill_List_Dec_2023.pdf
- General Mills Mill List H2 List March 2022.pdf
- General_mills_2020H2.pdf
- General_mills_2021H1.pdf
- Global_Supplier_Mill_List 2025.pdf
- Hershey - Jan to Jun 2025 Palm Mill List.pdf
- Hershey - January to June 2022 Palm Mill List.pdf
- Hershey - January to June 2023 Palm Mill List.pdf
- Hershey - January to June 2024 Palm Mill List.pdf
- Hershey - July to Dec 2023 Palm Mill List.pdf
- Hershey - July to Dec 2024 Palm Mill List.pdf
- Hershey - July to December 2021 Palm Mill List.pdf
- Hershey - July to December 2022 Palm Mill List.pdf
- The Hershey Company_s Palm Oil Mill List.pdf
- hershey-july-december-2020-mill-listing.pdf
- 2018_johnson___johnson_MillList.pdf
- 2019_johnson___johnson_MillList.pdf
- 2020_johnson___johnson_MillList.pdf
- 2021_johnson___johnson_MillList.pdf
- 2018_kellogg_MillList.pdf
- Kellanova_PalmOilMillList_2023.pdf
- Kellanova_PalmOilMillList_2024.pdf
- KelloggCompany_2020PalmOilSupplierMills.pdf
- 2018_loreal_MillList.pdf
- 2021_loreal_MillList.pdf
- LOREAL_MillList_2022 V1.pdf
- LOreal_MillList_2019.pdf
- Mars_MillList_2020.pdf
- Mars_MillList_2021H1.pdf
- Mars_MillList_H1 2024.pdf
- MDLZ-Palm-Oil-Mill-List 2024.pdf
- MDLZ-Palm-Oil-Mill-List2022.pdf
- MDLZ-Palm-Oil-Mill-List2023.pdf
- Mondelez_MillList_2018H1.pdf
- Mondelez_MillList_2018H2.pdf
- Mondelez_MillList_2019.pdf
- Mondelez_MillList_2021.pdf
- Nestle-responsible-sourcing-disclosure-palm-oil.pdf
- Nestle-supply-chain-disclosure-palm-oil.pdf
- Nestle_MillList_2019H1.pdf
- Nestle_MillList_2020H1.pdf
- PepsiCo_MillList_2019.pdf
- PepsiCo_MillList_2020.pdf
- PepsiCo_MillList_2021.pdf
- PepsiCo_MillList_2023.pdf
- PepsiCo_MillList_2024.pdf
- ProcterGamble_MillList_2019.pdf
- ProcterGamble_MillList_2020.pdf
- ProcterGamble_MillList_2021.pdf
- ProcterGamble_MillList_2024.pdf
- ProcterGamble_MillList_2025.pdf
- ProcterGamble_MillList_Supplier_2025.pdf
- Reckitt_Benckiser_MillList_2018.pdf
- Reckitt_Benckiser_MillList_2020.pdf
- Reckitt_Benckiser_MillList_2021.pdf
- Reckitt_Benckiser_MillList_2023.pdf
- Reckitt_Benckiser_MillList_2024.pdf
- Reckitt_Benckiser_MillList_2025.pdf
- Unilever_MillList_2019.pdf
- Unilever_MillList_2020.pdf
- Unilever_MillList_2021.pdf
- Unilever_MillList_2022.pdf
- Unilever_MillList_2023.pdf
- Unilever_MillList_2024-1.pdf
- Unilever_MillList_2024.pdf
Email Correspondence
- Campina accepted Response_replaced.pdf
- Campina_Response01_replaced.pdf
- FrieslandCampina Complaint Letter.pdf
- Colgate - PalmOlive_040926_replaced.pdf
- Colgate - PalmOlive_080926_replaced.pdf
- Colgate-PalmOlive_010726_replaced.pdf
- Colgate-PalmOlive_070726_replaced.pdf
- Colgate-PalmOlive_07102026_replaced.pdf
- Colgate-PalmOlive_080726_replaced.pdf
- Colgate-PalmOlive_080926_replaced.pdf
- Colgate-Palmolive Complaint Letter.pdf
- Colgate-Palmolive Complaint_replaced.pdf
- Re_ Complaint Letter to Colgate-PalmOlive.pdf
- Complaint Letter to Ferrero_replaced.pdf
- Ferrero Complaint Letter.pdf
- Ferrero_response_150926.pdf
- Ferrero_response_replaced.pdf
- General Mills Complaint Letter.pdf
- General Mills response Aug 2026_replaced.pdf
- TuK INDONESIA Re_ General Mills response_replaced.pdf
- Complaint Letter to Hershey_140726_replaced.pdf
- Automatic reply_ [EXTERNAL] Re_ Report to Johnson & Johnson_s Integrity Line_080926_replaced.pdf
- EthicsPoint_JnJ_200726.pdf
- Johnson&Johnson Complaint Letter.pdf
- Report to Johnson & Johnson_s Integrity Line_replaced.pdf
- TuK INDONESIA Re_ Report to Johnson & Johnson_s Integrity Line_replaced.pdf
- Automatic reply_ [EXTERNAL] Kellog Complaint Letter_replaced.pdf
- EthicsPoint_Kellogg_260826_replaced.pdf
- Kellog Complaint Letter_220726_replaced.pdf
- Kellogg Complaint Letter.pdf
- Response to Palm Oil Inquiry - Kellanova_replaced.pdf
- L'Oreal Complaint Letter.pdf
- L_Oreal Complaint Letter_220726_replaced.pdf
- L_Oréal Speak Up – Inbox_replaced.pdf
- L_Oréal Speak Up_080926 – Inbox.pdf
- L_Oréal Speak Up_081026 – Inbox.pdf
- L_oreal Complaint_230726_replaced.pdf
- Réponse automatique _ L_Oreal Complaint Letter_220726_replaced.pdf
- Speakup_Screenshot_2026-08-04_replaced.pdf
- Automatic reply_ Mars Complaint_replaced.pdf
- Mars Complaint Letter.pdf
- Mars Complaint_01 Sept_replaced.pdf
- Mars Complaint_130826_replaced.pdf
- Mondelez Complaint Letter.pdf
- Mondelez Complaint_130826_replaced.pdf
- Nestle Complaint Letter.pdf
- Nestle Respons_18 Agustus 2026_replaced.pdf
- Response_Nestle_180826_replaced.pdf
- speakup-reporting_Nestle_130826_replaced.pdf
- PepsiCo Complaint Letter.pdf
- PepsiCo Complaint_130826_replaced.pdf
- P&G_email-response_151026.pdf
- Procter&Gamble Complaint Letter.pdf
- [Complaint] EthicsPoint_P&G_080926_replaced.pdf
- ReckitBenckiser_response_090926_replaced.pdf
- ReckitBenckiser_response_211026.pdf
- Reckitt Benckiser Complaint Letter.pdf
- Thread_ReckitBenckiser_110926_replaced.pdf
- Thread_ReckitBenckiser_261026.pdf
- Complaint Letter to Unilever_replaced.pdf
- Unilever Complaint Letter.pdf
- Unilever_response_031126.pdf
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