complaint-loreal-en

L’Oreal confirmed via SpeakUp that the case is being processed.

As of September 1st, L’Oreal had not yet responded to the follow-up.

TuK Indonesia sent a follow-up message via SpeakUp asking for an update.

As of late August, no reply had been received to the follow-up request.

TuK Indonesia replied via SpeakUp to confirm receipt of L’Oreal’s response.

L’Oreal replied to the complaint via its SpeakUp platform.

TuK Indonesia emailed Herve Mas’ successor at L’Oreal to follow up.

An automatic reply revealed Herve Mas had retired and Jean-Pierre Coutauchaud was out of office until July 25.

TuK Indonesia submitted a complaint via SpeakUp (ID rLeKYG) and emailed L’Oreal’s Herve Mas and Jean-Pierre Coutauchaud at [email protected] and